Pinch A Penny
Reviews and Complaints

they did not service the pool on a regular basis, did not return phone calls when you left a message, then they stopped even answering the calls. the service was deplorable.

I always paid my bill one month in advance. on 8/9/2023 I had to have my husband drive to the store to cancel the service and ask for a return of 3 months service. I think that was extremely fair do to the condition the pool was in. on 9/1/2023 workers from the store showed up and were advised of the cancelation and related that the store was very poorly managed and did not blame me.

they had already been paid for September service and did not even return that. the owner has never even reached out to us.

First time getting serviced, my greeting was if he would have to ring the bell every time as I told him I would open gate and put the dog away. I told him if he comes every scheduled day at the same time no, I would have dog put away and gate opened.

Otherwise he would have to knock. He immediately got bothered and told me to wait while he got on the phone. At that point I told him I didnt need the service, thats when he got irate and said *** you! In front of my neighbors who were outside and my ring recording him.

I was expecting a hello, Im here to clean your pool. Save your time and money!

i've been going to pinch penny since 2014.Last year an employee had me switch from the white filters to the blue. well he sold me the wrong size..

3 to be exact at around $120ea.for over a year i kept getting sand in the pool.. when i went to tell them they sold me wrong size they were oh well. i only got 20% off my order that day!! i sent my daughter to get a filter last week and thank goodness it was raining and she didn't switch filter because again!!

tehy sold me wrong size!! The size I use is in the computer!! I went to exchange and told them hey you guys sold me wrong size again!! how is this still happening??

and what if I used it.. she basically said it would have been our fault and I would have had to hit anoytebr one for $129.. I don't think wasting 300+ on filters and only getting like 10 offf my purchase was sufficient in compensating their mistake!!

The only other pool store is miles away.. but I can guarantee I will drive the extra miles for this poor customer service..

You cannot get anything here for an above ground pool so I would just let everyone know that should go to walmart instead. These prices are a rip off for something that barely works and the people in the store just want a sale and dont actually try to help you with needs.

Always trying to get you to buy the most expensive thing ever and when you ask about the deals they tell you its not for above ground pools only deals on other stuff for underground pools. Then try to get you to buy the biggest bags and products when you only need a small bottle of treatment. I have gone to 3 different pinch a pennies and its the same everywhere.

Sale sale sale but not for you. Or awful customer service.

Up to two months ago I was purchasing chlorine at the pinch a penny store in West Kendall Miami 10415 SW 104 St, Miami. I was extremely happy with the liquid chlorine jugs.

All I used to use was two

jugs and within minutes my pool clear and smelled like chlorine. Now they started watering down their chlorine where you cant

even smell it anymore, even when you stick your nose in the jug. When my pool

would turn green, all I needed were two

jugs and within an hour it would start clearing. Today I used 4 and nothing is happening and I dont even smell the chlorine.

This just started happening about a month ago. Prior to this, I was extremely happy with their product.

DO NOT BUY FROM THIS

STORE. THEY ARE STEALING PEOPLES MONEY!!!