Contact Pinch A Penny Customer Service

Lets start with a check list before hiring employees you clearly missed when hiring the 3 employees I came in contact with today. The customer service should not be according to your race how youre treated.

I go to the CROSSHILL location because its convenient. The so called manager for October 21,2024/a female, they should have a record of who spoke with me. She was short and smart mouth.and took the tone as if I shouldnt say anything but accept the service given and not ask any questions.I explained the poor service, and also expressed my concerns about the only two chemicals the pool guy dumped in my pool. He said I wasnt low on one and needed some of the other, a yellow container, the other was a white container.

She ,referring to the said manager speculated and made the assumption of what he might have used in the pool. I said to her, he didnt tell me the chemicals he was using or what the chemicals that were needed. She said he didnt need to. Excuse me???

I've spoken with her before and she had the same nasty attitude while speaking at me. Employees should know their job description and place. I let her know that yes he should have, if I asked. I said youre billing my card for a service Im not receiving.

I
Explained that the pool guy vacuumed the pool and there was clearly debris left at the bottom of the pool. Apparently the vacuum doesnt work very well. I watched him briskly sweep across the pool by areas. The swim out area was not touched,the spa area was left with the debris and dirt.

The sun shelf was left with debris and a few black spots, that he didnt mention or take care of. To put the icing on this topic, apparently today a rabbit got into the pool and didnt make it out. I got a bag, he scooped it out, he continued to gather the leaves from the pool. Im not an expert pool cleaner, but shouldnt the pool have received some sort of shocker for that rabbit being in the pool today???

Im sure chlorine and acid would not have been enough to sanitize a pool from a stray animal
Ill end with the young male employee that answered the phone around 6pm, who passed the phone to the so call manager, was Rude!!! He said its that LOVER againI in return said yes it is Mrs Lover again.What led up to this rudeness is I called this morning to verify a time the pool guy would come today,she acted like she couldnt give me a morning time or a evening or end of the day time . Iexplained it didnt have to be an exact time, I simply need to know when to be at home. I called again almost 4 pm to see if the pool guy had a cut off time for the day, then I called after the pool guy rushed through the horrible cleaning of my pool.

If the male employee didnt want to answer the phone he shouldve allowed someone else to answer the phone. I am a paying customer, not the employees friend or equal. He should have addressed me as Mrs Lover or Mrs Threats and not say it as if was annoying them for making a call to inquire about the arrival of the pool guy. I too have a schedule that I rearranged to meet the person that would take care of my pool.

It is my right to be at home while the pool is being cleaned. I shouldnt be told to just leave the gate unlocked there for the pool guy. They suggested I leave the gate unlocked!!! As if they would be responsible for someone drowning in the pool that wasnt properly secured.

The employees really need more training and etiquette. Im questioning the amount your company will charge our card for a blundered pool cleaning serviceplease email me at lthreats@***.com or call from a identifiable number 904-365-****

In essence, for many months, I have used Pinch-a-Penny as my pool cleaning company to obtain weekly cleaning, chemicals, and monthly filter cleaning. I thought all was well until I went into my pool and there was a thick layer of algae on the stairs.

I then learned that my pool filter was horribly dirty and required me to clean that myself. So, I decided to check my surveillance videos and found that my pool was not being cleaned in a manner consistent with my payments and understanding. As per the door hanger where the technician states what was performed, every week since January 2024 has the same things checked off: Brush Walls, Clean Tiles, Clean Strainer Baskets, Skim Surface, Leaf Rake, Test Water. The service was also supposed to include monthly filter cleanings, though this was NOT checked off the door hanger on any visit in January, February, March, or April.

I thought this might be an error, but after realizing the pool had not been brushed correctly and the filter not cleaned for months, I reached out to the store.
When called about this issue, the Pinch-A-Penny service manager (Paul) did not return the call and I called back the following week. On 04/30/2024, the owner (Bo) stated that I was entitled to my opinion about the pool services and that he would not return any amount related to the pool services that were not provided as contracted. He also stated that, even though the pool services were canceled in mid-April, he would not return the past charged amount for April because there is a handshake agreement that he would be provided at least 30 days notice for any cancellation of services. He was the rudest and most unprofessional person I have ever spoken with at any business, let alone one that should be focused on customer service and returning business.
The dates and times below are only the most recent examples of the service provided since February 22, 2024.

These are actual time stamps obtained from my surveillance cameras at the front driveway and overseeing the pool equipment. Note that the pool technician was at the house for between 4 minutes and 9 minutes each week this is not enough time to perform all the services noted and definitely implies the filter was never cleaned (which takes more time than that to remove it from the housing and hose it off). Even with this information, the owner stated that he would not refund any potion of the past charges.

I asked only for one month to be refunded, as it was clear the pool technician did not do his job for at least the past four months. Bo refused and said that he would not refund anything and then welcomed me to do your best to spread the word about their unprofessionalism and poor service.
DATE AND TIMES:
April 18, 2024 -- In Driveway: 1:00pm 1:12pm and At Pool: 1:02pm 1:11pm (Pool Cleaning Time: 9 Minutes)
April 11, 2024 -- In Driveway: 12:37pm 12:44pm and At Pool: 12:38pm 12:43pm (Pool Cleaning Time: 5 Minutes)
April 04, 2024 -- In Driveway: 2:07pm 2:23pm and At Pool: 2:13pm 2:22pm (Pool Cleaning Time: 9 Minutes)
March 28, 2024 -- In Driveway: 2:14pm 2:23pm and At Pool: 2:16pm 2:22pm (Pool Cleaning Time: 6 Minutes)
March 21, 2024 -- In Driveway: 1:42pm 1:50pm and At Pool: 1:43pm 1:49pm (Pool Cleaning Time: 6 Minutes)
March 14, 2024 -- In Driveway: 1:58pm 2:09pm and At Pool: 1:59pm 2:05pm (Pool Cleaning Time: 6 Minutes)
March 7, 2024 -- In Driveway: 1:46pm 1:58pm and At Pool: 1:50pm 1:54pm (Pool Cleaning Time: 4 Minutes)
February 29, 2024 -- In Driveway: 1:31pm 1:39pm and At Pool: 1:34pm 1:38pm (Pool Cleaning Time: 4 Minutes)
February 22, 2024 -- In Driveway: 2:00pm 2:08pm and At Pool: 2:02pm 2:07pm (Pool Cleaning Time: 5 Minutes